MedCount Privacy Policy

Effective date: 12 March 2026

MedCount is an iOS app that helps you track medication inventory, optional Apple Health data, and optional refill reminders. This Privacy Policy explains what personal data MedCount processes, why it is processed, and your choices and rights.

Who We Are

MedCount is operated by MedCount.

If you have privacy questions, contact: support@medcount.app

Data We Process

MedCount is designed to minimise data processing.

Data you enter in the app

• Medication names, inventory counts, refill thresholds, refill quantities
• Notes you add to medications
• App preferences (for example theme and notification settings)

Apple Health data (optional)

• If you choose to connect Apple Health, MedCount can read:
  • Medication dose events you have logged
  • Your medication list you authorise for access
• MedCount does not write medication data back to Apple Health.

iCloud synchronisation data (optional)

• If you enable iCloud Sync (Premium feature), your medication records and selected preferences are synchronised across your own devices through Apple CloudKit.

Product analytics data

• MedCount uses PostHog for product analytics to improve app reliability and onboarding flows.
• Analytics events may include app version, build number, screen name, feature interaction events, subscription status, medication count, and an app-scoped analytics identifier.
• Analytics events are designed not to include medication names, medication notes, or Apple Health dose contents.

Support and diagnostics data

• If you contact support, you may choose to send diagnostics (for example app and permission state) and your message content.
• Diagnostics are only shared when you choose to copy/export or email them.

How We Use Data

MedCount uses processed data to:

• Show current inventory and refill status
• Synchronise taken doses from Apple Health (if enabled)
• Synchronise data across your devices using iCloud (if enabled)
• Provide refill and sync notifications you configure
• Support import/export and restore of your data
• Measure feature usage and improve app performance and stability
• Respond to support requests

MedCount does not use your data for targeted advertising.

Legal Bases (UK/EU)

Where UK GDPR or EU GDPR applies, MedCount relies on:

• Performance of a contract: to provide app functionality you request
• Legitimate interests: to improve reliability, monitor performance, and prevent abuse
• Consent: where platform permissions or optional features depend on your choice (for example Health access, notifications, and iCloud sync)

How Data Is Shared

MedCount does not sell your personal data.

MedCount may share data with:

• Apple: for Apple Health permissioned reads and optional CloudKit synchronisation
• PostHog: for product analytics processing
• Support channels you choose: for example email providers when you send support messages

If third-party processors are used, they are expected to protect data to standards consistent with this policy and applicable law.

International Transfers

Some service providers may process data outside your country of residence. Where required, appropriate safeguards are used for cross-border transfers.

Data Retention

• App data remains on your device (and in your iCloud account if enabled) until you delete it, reset the app, or remove the app and related backups.
• Analytics and support records are retained only as long as reasonably necessary for product operations, troubleshooting, security, and legal obligations.

Your Choices

You can:

• Use MedCount without enabling Apple Health
• Choose which medications to link, and unlink at any time
• Enable or disable iCloud synchronisation in Settings
• Enable or disable notifications
• Export, import, or reset your data in-app

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data.

California residents may have rights under CCPA/CPRA, including rights to know, delete, and correct personal information, and to opt out of sale or sharing. MedCount does not sell personal information and does not share personal information for cross-context behavioural advertising.

To make a request, contact: support@medcount.app

You may also lodge a complaint with your local data protection authority where applicable.

Children’s Privacy

MedCount is not intended for children under 13 and does not knowingly collect personal data from children.

Security

MedCount uses Apple platform security controls and permission systems to protect data. No system is completely immune from risk, but MedCount applies reasonable safeguards for the data it processes.

Changes to This Policy

If this policy changes, this page and its effective date will be updated.

Contact

For privacy questions or requests, contact: support@medcount.app